Top Salesforce Administrator 201 Certification Sample Questions and Answers

The Salesforce Administrator 201 Certification is a highly regarded credential that validates a professional’s expertise in managing and configuring Salesforce, the world’s leading customer relationship management (CRM) platform. This certification is designed for individuals who possess a deep understanding of Salesforce’s core features, including user management, security, standard and custom objects, sales and marketing applications, service and support applications, and workflow automation. It serves as a benchmark for employers to identify capable administrators who can efficiently manage Salesforce environments, optimize system functionalities, and ensure that their organizations fully leverage the platform to drive business success.

Earning the Salesforce Administrator 201 Certification is a significant milestone for any Salesforce professional. It not only demonstrates a robust knowledge of Salesforce’s extensive features but also showcases the ability to apply this knowledge in real-world scenarios. The certification process involves passing a rigorous exam that covers a broad range of topics essential for effective Salesforce administration. This includes user setup, security and access, data management, analytics, and more. By obtaining this certification, professionals can enhance their career prospects, increase their marketability, and join a prestigious community of Salesforce-certified experts who are recognized for their skills and contributions to the Salesforce ecosystem.

Here are 10 sample questions for the Salesforce Administrator 201 Certification exam, complete with options and answers:

1. What is a capability of the Service Cloud (customer) portal?
   a) Customers can log, view, edit, and close their own cases.
   b) Customers can view and edit contacts related to their own accounts.
   c) The portal and its users can be created without additional licensing.
   d) Customers can view and edit accounts, contacts, and opportunities.
   Answer: a) Customers can log, view, edit, and close their own cases.
2. What are two ways to customize basic reports using Lightning Experience?
   a) By adding a filter.
   b) By adding a gauge component.
   c) By adding a chart.
   d) By adding a dashboard component.
   Answer: a) By adding a filter and c) By adding a chart.
3. Which functionality is available when customizing tasks in Salesforce?
   a) Assignment rules.
   b) Workflow rules.
   c) Validation rules.
   d) Auto-response rules.
   Answer: c) Validation rules.
4. What should an administrator consider when setting up Case Feed?
   a) The use of record types to define different business processes.
   b) The type of social accounts to be used.
   c) The use of chatter answers.
   d) Enabling email-to-case.
   Answer: a) The use of record types to define different business processes.
5. Which two methods can be used to share records using sharing rules?
   a) Public Groups.
   b) Roles and Subordinates.
   c) Permission Sets.
   d) Profiles.
   Answer: a) Public Groups and b) Roles and Subordinates.
6. What is the purpose of the AppExchange?
   a) To share apps created by Salesforce.
   b) To download third-party applications and components.
   c) To share custom objects and fields.
   d) To create new Salesforce instances.
   Answer: b) To download third-party applications and components.
7. Which feature can be used to capture email communication in Salesforce? a) Web-to-Lead.
   b) Email-to-Case.
   c) Email-to-Salesforce.
   d) Mass Email.
   Answer: b) Email-to-Case.
8. What should a system administrator use to disable access to a custom application for a group of users?
   a) Profiles.
   b) Sharing Rules.
   c) Web tabs.
   d) Page Layouts.
   Answer: a) Profiles.
9. How can a system administrator grant user access to dashboards?
   a) Share folders with roles.
   b) Share folders with public groups.
   c) Share folders with users.
   d) Share folders with profiles.
   Answer: b) Share folders with public groups.
10. Which tool should be used to import a set of 20,000 lead records?
    a) Data Import Wizard.
    b) Data Loader.
    c) Salesforce Connect.
    d) Mass Update Records.
    Answer: b) Data Loader.
11. What should a system administrator consider when deleting a custom field?
    a) The field must be removed from page layouts.
    b) The field history tracking must be disabled.
    c) The field must be removed from any workflow rules.
    d) The field values should be archived.
    Answer: c) The field must be removed from any workflow rules.
12. Which functionality is available when customizing the Opportunity Stage field?
    a) Add additional stages.
    b) Assign a sales process to the field.
    c) Assign forecast categories to each stage.
    d) Configure field-level security.
    Answer: a) Add additional stages and c) Assign forecast categories to each stage.
13. Which data can be highlighted in a report using conditional highlighting? a) Grand totals.
    b) Summary totals.
    c) Date fields.
    d) Custom summary formulas.
    Answer: b) Summary totals and d) Custom summary formulas.
14. What happens if a user tries to login outside of the IP range defined in their profile?
    a) The user is prompted to answer a security question.
    b) The user is logged in but receives a warning message.
    c) The user is logged in as usual. d) The user is denied access.
    Answer: d) The user is denied access.
15. What is a valid organization-wide default (OWD) for the Account object? a) Private.
    b) Public Read/Write/Transfer.
    c) Public Full Access.
    d) Public Read Only.
    Answer: a) Private and d) Public Read Only.
16. Which statement is true regarding sharing rules?
    a) Sharing rules grant record access to users in public groups.
    b) Sharing rules override object permissions.
    c) Sharing rules apply to all records within an object.
    d) Sharing rules are used to restrict data access.
    Answer: a) Sharing rules grant record access to users in public groups.
17. What should an administrator do to disable a custom Salesforce feature? a) Delete the feature from the org.
    b) Uncheck the feature in the user profile.
    c) Remove the feature from the page layout.
    d) Disable the feature in Setup.
    Answer: d) Disable the feature in Setup.
18. Which setting can a system administrator control in the Salesforce user interface?
    a) Enable spell checker.
    b) Enable enhanced lists.
    c) Enable hover details.
    d) Enable list view print option.
    Answer: b) Enable enhanced lists and c) Enable hover details.
19. What determines whether a user can create a new record using a specific record type?
    a) Profile.
    b) Field-level security.
    c) Page layout.
    d) Sharing settings.
    Answer: a) Profile.
20. Which report format allows for visualization of data in a graphical chart?
    a) Tabular.
    b) Summary.
    c) Matrix.
    d) Joined.
    Answer: b) Summary, c) Matrix, and d) Joined.

Salesforce Administrator Certification Exam Details

1. Exam Format:
   • The exam consists of 60 multiple-choice/multiple-select questions.
   • There are 5 non-scored questions included for a total of 65 questions.
   • The exam is timed and must be completed within 105 minutes (1 hour and 45 minutes).
2. Passing Score:
   • A passing score of 65% is required to obtain the certification.
3. Exam Fee:
   • The cost of the exam is $200 USD.
   • There may be additional taxes as required by local law.
   • The retake fee is $100 USD.
4. Prerequisites:
   • There are no formal prerequisites for the Salesforce Administrator certification exam, but it is recommended that candidates have at least six months to one year of experience as a Salesforce administrator.
5. Exam Registration:
   • The exam can be taken at a Salesforce-approved testing center or online in a proctored environment.
   • Candidates can register for the exam through the Salesforce certification website or Webassessor.
6. Content Areas:
   • The exam covers various topics divided into different content areas:
     • Organization Setup: 3%
     • User Setup: 7%
     • Security and Access: 13%
     • Standard and Custom Objects: 14%
     • Sales and Marketing Applications: 14%
     • Service and Support Applications: 13%
     • Activity Management and Collaboration: 3%
     • Data Management: 10%
     • Analytics—Reports and Dashboards: 10%
     • Workflow/Process Automation: 8%
     • Desktop and Mobile Administration: 3%
     • AppExchange: 2%
7. Preparation:
   • Salesforce offers a range of study materials, including:
     • Trailhead modules and trails specific to the Administrator certification.
     • Administrator Certification Exam Guide.
     • Practice exams and sample questions.
     • Salesforce Help and Training resources.
     • Official Salesforce training courses, such as “Administration Essentials for New Admins (ADM-201).”
8. Exam Delivery:
   • The exam is delivered in a secure and monitored environment, whether at a physical testing center or through an online proctoring system.
   • Identification verification is required before taking the exam.
9. Maintaining Certification:
   • Salesforce Administrator certifications must be maintained by completing release-specific maintenance modules on Trailhead.
   • These modules are required to be completed within a specific timeframe following each Salesforce release (typically three times a year).
10. Certification Benefits:
    • Validates your expertise in Salesforce administration.
    • Enhances career prospects and opportunities.
    • Provides access to a global community of Salesforce professionals.
    • Increases earning potential and professional credibility.

These points should give you a comprehensive overview of the Salesforce Administrator Certification Exam and its requirements.

Frequently Asked Questions (FAQs)

1. What is the Salesforce Admin Certification Exam?

The Salesforce Admin Certification Exam is a professional certification exam designed to validate an individual’s knowledge and skills in managing and administering the Salesforce platform. This exam tests a candidate’s ability to configure Salesforce, manage users, and ensure that the system functions effectively to meet business requirements. The certification is highly regarded in the industry and serves as a benchmark for Salesforce administrators, demonstrating proficiency in the platform’s features and functionalities​.

2. What topics are covered in the Salesforce Admin Certification Exam?

The Salesforce Admin Certification Exam covers a wide range of topics essential for effective Salesforce administration. These topics include Organizational Setup, User Setup, Security and Access, Standard and Custom Objects, Sales and Marketing Applications, Service and Support Applications, Activity Management and Collaboration, Data Management, Analytics (Reports and Dashboards), Workflow/Process Automation, Desktop and Mobile Administration, and AppExchange. Each section assesses specific skills and knowledge areas critical for managing Salesforce environments​​.

3. How many questions are on the Salesforce Admin Certification Exam?

The Salesforce Admin Certification Exam consists of 60 multiple-choice questions. In addition to these questions, there are 5 unscored questions that do not affect the final score but are included to gather data for future use. The total time allotted for the exam is 105 minutes. Candidates need to answer the questions within this time frame to complete the exam successfully.

4. What is the passing score for the Salesforce Admin Certification Exam?

To pass the Salesforce Admin Certification Exam, candidates must achieve a score of 65% or higher. This means correctly answering at least 39 out of the 60 scored questions. The exam is designed to test a comprehensive understanding of Salesforce administration, and achieving the passing score demonstrates a solid grasp of the platform’s capabilities and best practices​.

5. How much does the Salesforce Admin Certification Exam cost?

The Salesforce Admin Certification Exam costs $200 for the initial attempt. If a candidate needs to retake the exam, the retake fee is $100. This pricing ensures that the certification process remains accessible while also encouraging candidates to prepare thoroughly for their first attempt. The investment in certification can significantly enhance career prospects and professional credibility within the Salesforce ecosystem​.

6. What are the prerequisites for taking the Salesforce Admin Certification Exam?

There are no formal prerequisites for taking the Salesforce Admin Certification Exam, making it accessible to anyone interested in demonstrating their proficiency with the Salesforce platform. However, it is highly recommended that candidates have a general understanding of Salesforce functionality, configuration options available to an administrator, and practical experience. Salesforce suggests that candidates have at least six months of experience as a Salesforce administrator and familiarity with the platform’s core features and capabilities to increase the likelihood of passing the exam successfully.

7. How can I register for the Salesforce Admin Certification Exam?

To register for the Salesforce Admin Certification Exam, you need to create an account on the Webassessor platform, which is the official testing solution provider for Salesforce. Once your account is set up, you can search for the Salesforce Certified Administrator exam (ADM-201), select a testing location or opt for an online proctored exam, and choose a convenient date and time for the test. Following these steps ensures that you are properly registered and prepared for the exam day.

8. What is the format of the Salesforce Admin Certification Exam?

The format of the Salesforce Admin Certification Exam includes 60 multiple-choice and multiple-select questions. Candidates are given 105 minutes to complete the exam. The questions are designed to test various aspects of Salesforce administration, from basic configuration and setup to more complex scenario-based problems. Understanding the exam format helps candidates prepare effectively and manage their time efficiently during the test.

9. How often can I retake the Salesforce Admin Certification Exam if I fail?

If you do not pass the Salesforce Admin Certification Exam on your first attempt, you can retake the exam up to three times within a release cycle. After failing the first attempt, you must wait 24 hours before registering for a second attempt. If you fail the second attempt, you must wait 14 days before the third attempt. If you fail three times within a release cycle, you must wait until the next release cycle to retake the exam. These retake policies ensure that candidates have adequate time to review and improve their knowledge before attempting the exam again.

10. What resources are available to help prepare for the Salesforce Admin Certification Exam?

There are numerous resources available to help prepare for the Salesforce Admin Certification Exam. Key resources include Salesforce Trailhead, which offers interactive learning modules and trails specifically designed for exam preparation. Additionally, official Salesforce study guides provide a comprehensive overview of the exam topics. Practice exams and sample questions can help candidates familiarize themselves with the exam format and identify areas where they need further study. Joining study groups and forums can also provide valuable insights and support from peers who are also preparing for the exam. Utilizing these resources effectively can significantly enhance your chances of passing the exam on the first attempt.

11. What is the best way to study for the Salesforce Admin Certification Exam?

The best way to study for the Salesforce Admin Certification Exam involves a combination of hands-on practice, theoretical learning, and regular review. Start with Salesforce Trailhead, which offers interactive learning paths and modules tailored to the exam topics. Utilize official study guides to cover all exam objectives comprehensively. Practice with sample questions and mock exams to familiarize yourself with the exam format and identify areas where you need further study. Additionally, join study groups or forums to discuss concepts with peers and gain different perspectives. Balancing these study methods helps ensure a thorough understanding of the material and better preparation for the exam.

12. Are there any official practice tests for the Salesforce Admin Certification Exam?

Yes, official practice tests for the Salesforce Admin Certification Exam are available through Salesforce’s training partners and platforms like Salesforce Trailhead and Webassessor. These practice tests simulate the actual exam environment and cover similar topics and question formats. Additionally, various third-party providers offer practice exams and quizzes that can help you test your knowledge and readiness. Taking these practice tests allows you to identify strengths and weaknesses, adjust your study plan accordingly, and build confidence before the actual exam.

13. How should I manage my time during the Salesforce Admin Certification Exam?

To manage your time effectively during the Salesforce Admin Certification Exam, start by familiarizing yourself with the exam format and question types. During the exam, read each question carefully and avoid spending too much time on any single question. If you encounter a difficult question, use the mark for review feature and move on to ensure you answer all the questions within the allotted time. After completing all questions, review the marked ones if time permits. Effective time management ensures that you can thoughtfully answer all questions and reduces the risk of running out of time.

14. What are some common mistakes to avoid when taking the Salesforce Admin Certification Exam?

Common mistakes to avoid when taking the Salesforce Admin Certification Exam include not thoroughly reading the questions, rushing through the answers, and second-guessing your initial responses. Misunderstanding the question requirements or missing key details can lead to incorrect answers. Overthinking can cause you to change correct answers to incorrect ones. Also, failing to use the mark for review feature can result in spending too much time on difficult questions and not completing the exam. Being aware of these common pitfalls and preparing adequately can help you avoid these mistakes and perform better on the exam.

15. How long does it take to get the results after completing the Salesforce Admin Certification Exam?

After completing the Salesforce Admin Certification Exam, results are typically provided immediately upon submission if you are taking the exam online or at a testing center. You will receive a score report that indicates whether you passed or failed, along with a breakdown of your performance across different sections of the exam. This immediate feedback allows you to understand your strengths and areas for improvement. Receiving results promptly helps you plan your next steps, whether it’s preparing for a retake or moving forward with your certification credentials.

16. How can I maintain my Salesforce Admin Certification?

To maintain your Salesforce Admin Certification, you need to complete Trailhead maintenance modules relevant to your certification. Salesforce releases these modules three times a year, aligned with their product updates. Completing these maintenance modules ensures that you stay current with new features and best practices in Salesforce. Failure to complete the required maintenance can result in the expiration of your certification. Regularly completing maintenance requirements helps keep your certification active and demonstrates your ongoing commitment to professional development.

17. What benefits does the Salesforce Admin Certification provide?

The Salesforce Admin Certification provides numerous benefits, including increased job opportunities, higher earning potential, and professional recognition. Certified administrators are highly sought after by employers who need skilled professionals to manage and optimize their Salesforce environments. The certification demonstrates your expertise and commitment to the platform, making you a more competitive candidate. Additionally, certified administrators often have access to exclusive resources, networking opportunities, and continued education, which can further enhance their careers.

18. What are the roles and responsibilities of a Salesforce Certified Administrator?

A Salesforce Certified Administrator is responsible for the overall management and optimization of a Salesforce environment. This includes configuring and customizing the platform to meet business needs, managing user accounts and permissions, creating and maintaining reports and dashboards, and ensuring data integrity and security. Administrators also troubleshoot issues, provide user training and support, and stay updated with the latest Salesforce features and best practices. Their role is critical in ensuring that the Salesforce platform operates efficiently and effectively to support business operations.

19. Are there advanced certifications available after obtaining the Salesforce Admin Certification?

Yes, there are several advanced certifications available after obtaining the Salesforce Admin Certification. These include the Salesforce Advanced Administrator Certification, which focuses on more complex administrative tasks and best practices. Other advanced certifications cover areas such as Salesforce Platform App Builder, Salesforce Service Cloud Consultant, and Salesforce Sales Cloud Consultant. Pursuing these advanced certifications allows administrators to specialize further and deepen their expertise, opening up additional career opportunities and enhancing their professional credentials.

20. Can I take the Salesforce Admin Certification Exam online?

Yes, you can take the Salesforce Admin Certification Exam online through a proctored exam platform. This option provides flexibility and convenience, allowing you to take the exam from your home or office. To take the exam online, ensure that you have a reliable internet connection, a webcam, and a quiet, distraction-free environment. Following the online exam guidelines ensures a smooth testing experience and allows you to demonstrate your skills and knowledge effectively.

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