Category: Salesforce Technical Questions
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How to Send Case Survey to SuppliedEmail on Case Closure?
Question I have created a survey to collect customer feedback, and I would like to send it to the email address in the “SuppliedEmail” field on the Case. I have explored using Case Auto-Response Rules and the Support Settings – Customer Feedback Survey, but I was unable to find a way to send the survey…
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Why does my after-delete trigger fail?
Question I’m encountering an issue with the following trigger method. When attempting to delete an employee record (via UI), the operation fails, and I get this error: “There’s a problem saving this record. You might not have permission to edit it, or it might have been deleted or archived.” Here is my trigger: The trigger…
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How to Remove Blue Focus Outline from LWC Datatable?
Question I have created a Lightning Web Component (LWC) that includes a datatable. When I click on a cell in the datatable, it gets focused and displays a blue outline. I would like to remove this focus outline, but so far, I haven’t been successful. I referred to the SLDS documentation and tried applying the…
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Why Does My Trigger Fail on Record Deletion?
Question Can you help me identify the issue with the following trigger and method? I’m encountering an error when trying to delete an employee record via the UI. The error message displayed is: “There’s a problem saving this record. You might not have permission to edit it, or it might have been deleted or archived.…
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How to Log Lead Inserts Without Duplicates?
Question I have a requirement to log every attempt to insert a Lead into a custom object called Lead_Log__c. This log needs to be created regardless of whether the Lead insert is successful or fails validation. To achieve this, I initially used a before insert trigger on the Lead object. However, I faced challenges with…
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What Is a GACK in Salesforce Error Logs?
Question I’ve been working with Salesforce Support to address an internal server error linked to a GACK code (2134764861-123797 (1611479512)). After weeks of back-and-forth, I was informed that escalation requires reproducing the issue in a controlled manner. To expedite the process, I created a minimal reproducible test case (linked here: GitHub Repository). However, this was…
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Why is my Queueable job failing to call a batch process?
Question Why Am I Getting “Method Does Not Exist or Incorrect Signature” When a Queueable Job Calls a Batch Process? I am encountering the error: Here’s the code in my Queueable: And the code for the Batch: Issue: The Queueable is trying to call the Batch class, but it throws the error “Method does not…
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Why does Workbench show a read error on connection?
Question: Why Am I Receiving an “UNKNOWN ERROR: Read Error on Connection” in Workbench When Running Queries? I was using Workbench without any issues, but later I started encountering the following error message for any query: “UNKNOWN ERROR: read error on connection to ec2-34-194-152-137.compute-1.amazonaws.com:6379.” I’ve tried different API versions and browsers, but the issue persists.…
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How to Handle Reserved Words in JSON Deserialization?
Question How to Deserialize JSON into an Object in Apex When Property Names Are Reserved Words? Is there a way to deserialize JSON into an Apex object using JSON.deserialize if some property names in the JSON are reserved keywords in Apex? For example, I want to deserialize the following JSON: Here’s my Apex class and…
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How to Use JSON Class in Apex HTTP POST?
Question: How to Customize an Apex Class for Including a JSON Payload in an HTTP Request POST Method? I’m new to coding in Apex and JSON, and I want to customize my Apex class (generated from a JSON-to-Apex generator) to include a JSON payload in an HTTP POST Request. Here’s the generated Apex class: I’m…