Salesforce would be the best cloud-based CRM platform. It is a platform that can give a single shared view of each client of all the fields within an organization such as Commerce, Marketing, sales, Service, etc. The main purpose of Salesforce Tutorial is to support newcomers with it and the professionals’ basic and advanced concepts.
What is Salesforce?
It is a SaaS or software used as a service. It means that there is no need to install the software or server for work. There is a need to sign up on its website, and then customers start working. Salesforce can be found by Marc Benioff and their colleagues in 1999. It began as CRM software, but today it provides various products and software solutions that help users and developers in their work.
As we know, it is cloud-based software, so there is no need for an IT professional for its setup. It is the best way to connect with clients, business partners, and customers in a single environment. It is also beneficial in identifying the customer’s problems and requirements. It
can provide the solution in the minimum timeframe.
CRM:
CRM is the abbreviation of customers relationship management. It is software used to manage all the customers and company interactions. This software contains all the information related to customers, such as name, contact, address, email id, and other information required for business. It manages if the executive provides any resolution, activities of customers, and the particular company and products. This device also allows us to track and manage the marketing, sales, and prospectus given to the customers.
Cloud computing:
It is a technology to manage, process, store, and access the internet instead of a local computer hard device or server. Cloud computing is so advanced that an organization can spend lots of cost on the maintenance of data and storage, etc. With the help of that, we can access information from anywhere, just with the help of the internet. Using cloud computing can provide their customers with many benefits such as security, speed, cost-effectiveness, global access, etc.
History of Salesforce:
Salesforce was founded in 1999 with the same vision as Salesforce CRM. In 2001, the Salesforce company spread all around the world. In the same year, the company suppressed 3000 customers.
In the year 2003, the company arranged its first dream force event in San Francisco. During this event, the company launched a demand application service which is named sForce2.0. In the year 2005, the company launches its AppExchange service. It helps to provide a platform to the third-party developers to develop their applications and offers those apps to the Salesforce customers.
In the year 2008, Salesforce releases a feature that develops a platform that helps developers build applications. In the year 2011, Chatter was launched. It is a socialist collaboration for the enterprise.
Benefits of Salesforce:
Some people ask a question why did we choose Salesforce. The answer is that it is the only site that gives many benefits in a single environment.
· The first benefit is that there is no need to install any application and server to operate this. Our primary focus is on the setup and repair rather than installing.
· It is a CRM-based website. Users operate it anytime and anywhere, just with the internet.
· If you desire to build up your business, feel free to choose Salesforce. This site is very affordable with so many capabilities.
· You can also easily integrate with a third party such as Gmail.
· If we see Ranking, it is on no 1. We can easily use it, and it is very fast to develop any app.
· Development cost of this site is significantly lower.
Technologies used by the Salesforce:
Salesforce uses different technologies, which are:
1: Apex: Salesforce can have its programming language, which is known as apex. If you want to start your business on Salesforce or to create a Salesforce app. At first, you need to learn the apex. If you have the information regarding then apex. You can quickly start your business.
2: Visualforce: It is a framework introduced by Salesforce. It helps the developers to create a custom user interface. It works on the lighting platform.
3: Compiler: The Salesforce website has its compiler. It can use to compile the Apex programs and the visual force.
Companies using Salesforce:
In the worldwide comprehensive different companies use Salesforce, which is mentioned below:
· HCL technologies: This company is using Salesforce for data entry. And to validate the data of the customer.
· Pizza hut: pizza hut launches its Mobile phone app with the help of Salesforce cloud. This company is providing the benefit of the smartphone experience to its customers.
· L’OREAL: this company is built up a social network with the help of Salesforce. Any new updates regarding its products are updated here. Customers can get advice from experts, choose products on a single platform.
· American express: It has been using Salesforce since 2010. With the help of that, they can connect with their customers and employees together within an organization. The place does not matter. You can connect from anywhere.
· Nikon instrument: In the beginning, this company is opted for Salesforce to grow its business. But the later they started the social media network that the chatter can provide.
· Comcast spectator: This company is using the Salesforce cloud to manage the profiles of its customers. It is also used to identify the interest of customers and the market more efficiently.
· Sony: Sony company uses the Salesforce cloud to make connections with the customers. All the complaints of the customers are managed on the Salesforce cloud. We can quickly solve their problems and customers will be satisfied with their services.
Problems:
Salesforce company makes sure that you can not find any problem on the site when learning about Salesforce Tutorial. However, if you find any trouble or have any complaints submit your response so they can fix it.
